Privacy policy

Privacy Policy

Last updated: October 2026

Kynd Co. is operated by Kynro Ltd., registered in England and Wales.

This Privacy Policy describes how Kynd Co. collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal information you provide to us, such as your name, email address, shipping address, billing address, phone number, and order details.

Payment-related information needed to process your order. Payment details are processed securely by our payment providers. We do not store your full payment card details.

Technical information, such as your IP address, browser type, device information, pages visited, and how you interact with our website.

Communication information, such as messages you send to us through email or contact forms.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and customer service messages
Respond to your questions, requests, returns, and refund inquiries
Improve our website, products, and customer experience
Prevent fraud, unauthorized transactions, and misuse of our website
Comply with legal, tax, accounting, and regulatory obligations
Send marketing emails only where permitted and where you have consented or where applicable law allows it

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Website and ecommerce platform providers
Payment processors
Shipping and delivery partners
Email and communication service providers
Analytics and advertising service providers
Legal, tax, compliance, or fraud prevention service providers where necessary

We only share information as needed to provide our services, process orders, improve our business, or comply with legal obligations.

Payment Security

Payments on our website are processed through secure third-party payment providers.

We do not store your full credit card or payment card details on our own systems. Payment information is handled securely by the payment provider used at checkout.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function properly, remember your preferences, analyze website traffic, improve user experience, and support marketing or advertising activities.

You can choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

Marketing Communications

If you sign up for our email list or choose to receive marketing communications, we may send you emails about products, offers, updates, and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@kyndco.com.

Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When your information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it as required.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, delete, or restrict the use of your personal information.

You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us at support@kyndco.com.

International Orders and Data Transfers

If you place an order from outside the country where our business or service providers are located, your information may be processed or transferred internationally.

We take reasonable steps to ensure your personal information is handled securely and in accordance with this Privacy Policy.

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@kyndco.com

Kynd Co.

Advertising, Analytics, and Marketing Partners

To help us measure the effectiveness of our website, marketing, and advertising, and to make our marketing more relevant to you, Kynd Co works with a small set of trusted third-party partners. This section describes who those partners are, what data they receive, and what they do with it.

Meta Platforms (Facebook and Instagram). We use Meta Platforms, Inc.’s services — including Facebook and Instagram — to advertise our products, run advertising campaigns, and measure how people interact with our website and ads. Meta may receive information about your activity on our website so it can show our ads to relevant audiences and report back to us on ad performance. Meta processes this information under Meta’s own privacy terms, available at https://www.facebook.com/privacy/policy/ and https://help.instagram.com/519522125107875.

Meta Pixel (browser-side measurement). Our website uses the Meta Pixel, a small piece of code placed on our site that uses cookies and similar browser technologies. When you visit our website, the Meta Pixel may collect information such as:

The pages you visit on our site, including product pages and the checkout flow
Actions you take on our site, such as viewing a product, adding an item to your cart, starting checkout, completing a purchase, or searching
Device and browser information, such as your IP address (truncated by Meta), browser type, operating system, and referring page

This information is used by Meta and by us to measure ad performance, build aggregated reports about how visitors use our site, and to show our ads to people who may be interested in our products on Facebook, Instagram, Messenger, and Meta’s other surfaces. The Meta Pixel does not give us access to your Facebook or Instagram account, your social connections, or your contact list.

Server-side sharing and the Conversions API. Where enabled through Shopify’s Facebook & Instagram sales channel, certain advertising and measurement information (such as order events, cart events, and hashed identifiers) may also be shared with Meta from our server (the “Conversions API” or “CAPI”). This server-side sharing is in addition to, not a replacement for, the browser-side Meta Pixel above. The Conversions API helps us measure advertising performance more reliably where browser-based signals are limited. We do not send personally identifying information beyond what is required for matching and where the law permits.

Shopify Facebook & Instagram integration. Our store is built on Shopify, and we use Shopify’s official Facebook & Instagram sales channel to run advertising on Facebook and Instagram and to send conversion events to Meta. This integration allows Shopify to share data with Meta on our behalf, including for advertising measurement, attribution, and campaign optimization. The integration is configured using our current Shopify Customer Privacy settings, and the specific events shared may change as Shopify or Meta update the channel.

Categories of data shared for advertising and analytics. When you use our site, the following categories of information may be processed by our advertising and analytics partners for the purposes described in this section:

Device and browser information (for example, IP address, browser type, operating system, screen resolution, referring URL)
Website interaction events (for example, page views, time on page, scroll depth, clicks on links or buttons)
Product and content interactions (for example, products viewed, products added to cart, wishlisted or saved items, search queries)
Cart and checkout activity (for example, items added to cart, checkout started, checkout completed, payment method selected)
Purchase and order information where applicable (for example, order identifiers, order value, currency, product identifiers, items purchased)
Hashed or matched identifiers where permitted and where you have consented (for example, hashed email address or other identifiers Meta uses to recognize visitors)

We do not sell your personal information for money. Where advertising and analytics partners process your data on our behalf, they are required to use it only for the purposes we authorize and to protect it with reasonable safeguards.

Purposes. We (and our advertising and analytics partners) use the data described above to:

Measure how our website and ads are performing
Attribute purchases and other actions to the marketing channel that brought you to our site
Optimize our advertising campaigns so we can show ads to people who are more likely to be interested in our products
Build and use relevant audience groups (such as lists of recent visitors, cart abandoners, or purchasers) for advertising on Facebook and Instagram
Detect and prevent fraud, abuse, and security incidents that affect our site or our ads

Consent and your choices. Where required by applicable law, advertising and analytics technologies — including the Meta Pixel and server-side Conversions API events — are only used after you have given consent through the cookie banner or other consent mechanism on our website. You can change your preferences at any time using the cookie banner or the privacy choices presented on our site. If you do not consent to advertising and analytics cookies, those features will not run for your visit, and the relevant data will not be shared with our advertising partners for that visit. Disabling these technologies does not affect your ability to use our website or place an order.

Your rights (UK GDPR / GDPR). If you are in the UK or the European Economic Area, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; restrict or object to our processing of your data; request transfer of your data (data portability); and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

Your rights (CCPA / CPRA, where applicable). If you are a California resident, you have the right to: know what categories of personal information we have collected about you; request a copy of that information; request deletion of personal information we have collected from you; opt out of the sale or sharing of your personal information (Kynd Co does not sell personal information for money; we may “share” information for cross-context behavioral advertising as that term is used in California law, and you may opt out of such sharing); and not receive discriminatory treatment for exercising your privacy rights. To exercise these rights, contact us at the email address below.

Third-party partners’ own terms. Our advertising and analytics partners process data under their own privacy terms. The specific privacy practices of those partners — including what they collect, how they use it, how long they keep it, and what rights you have through them — are governed by those partners’ own privacy policies, which we encourage you to review. In particular, Meta Platforms’ privacy practices are described at https://www.facebook.com/privacy/policy/.

How to contact us. If you have any questions about this Privacy Policy, our advertising and analytics practices, or your privacy rights, please contact us at support@kyndco.com.