Refund policy
Refund processing time
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card issuer.
At Kynd Co., we want you to feel confident and happy with your purchase. If something is not right with your order, please contact us and we will do our best to help.
Returns
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original packaging included. You will also need the order confirmation or proof of purchase.
To start a return, please contact us at support@kyndco.com.
Please do not send items back without contacting us first. Once your return request is approved, we will provide return instructions and the correct return warehouse address by email.
Items sent back to us without first requesting a return may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging.
Non-Returnable Items
For hygiene and safety reasons, we may not be able to accept returns for items that have been worn, used, damaged after delivery, or returned without their original packaging.
Personalized or custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once your return is approved, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process and post the refund.
Original shipping fees are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.
Order Cancellations
If you need to cancel or change your order, please contact us at support@kyndco.com as soon as possible.
We will do our best to help, but once an order has been processed or shipped, we may not be able to cancel or modify it.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@kyndco.com
Kynd Co.